Who We Are
At Echelon Valet Training, we believe valet service is more than parking cars— it's the first impression of your brand. We help valet companies, hospitality venues, medical facilities, and event sites transform their valet teams into polished, professional, and process-driven crews that represent your business with confidence and care.
Our approach blends real-world valet experience, elite team leadership, and proven operational systems to deliver scalable training and consulting solutions designed to reduce liability, improve service, and strengthen your team culture.
Meet the Founder: Macy N. Burrows
Macy Burrows, Founder & CEO of Echelon Valet Training, has built her career on the frontlines of valet operations, warehouse leadership, and team development. From high school leadership roles to managing teams of 260 employees, Macy brings unmatched insight into what makes valet teams succeed—or fail.
Her journey began as the First Sergeant of her Army JROTC battalion, where she learned the power of discipline, presence, and structure. She was also a top sales producer at FinishLine Shoes, and later excelled in direct-to-consumer sales and training with a car product sales company—developing communication and leadership skills that power her client training today.
Real-World Experience Across All Environments
Valet Operations Experience
Macy has worked in luxury hotels, hospitals, restaurants, and nightclubs as a valet, site supervisor, and team lead. She understands the unique customer service standards each setting demands.
High-Pressure Leadership
She has managed real-time pressure during high-volume valet shifts, allowing her to train teams not just in tasks—but in presence, pace, and professionalism.
Large-Scale Operations
As Production Manager, Site Safety Manager, and Assistant Warehouse Manager, Macy oversaw teams of up to 260 employees, designing SOPs and improving KPIs.
Certifications & Capabilities That Set Us Apart
Hospitality & Healthcare
Hands-on valet operations knowledge
Sales & Communication Expert
Extensive leadership background
Fluent in English and Spanish
Ideal for diverse valet crews
OSHA-Certified Site Safety Leader
Certified Forklift, Scissor Lift, EPJ, and Cherry Picker Operator
WMS Platform Expertise
Agility, JDA, Manhattan, Softeon
We Help Valet Companies
Train New Hires
Build confidence and consistency in your onboarding process with structured training programs.
Reduce Operational Issues
Minimize turnover, liability, and customer complaints through improved processes and training.
Improve Systems
Enhance SOPs and operational systems for better efficiency and consistency.
Develop Leaders
Build strong team leads through structured leadership coaching and development programs.
Build Culture
Create a brand-aligned, professional valet culture that reflects your company values.
Why Choose Echelon Valet Training?
Macy and her team have worked every shift, led every type of crew, and built the backend systems to support safe, customer-focused, and efficient valet operations. We partner with businesses that know their valet team is more than a convenience—it's the face of their service experience.
Whether you're operating a hotel, hospital, airport, or event venue, Echelon Valet Training delivers the structure, coaching, and consistency your valet operation needs to thrive.
Ready to Elevate Your Valet Team?
Contact us today to book a Discovery Weekend or request a tailored valet training proposal.
Call (555) ECHELON info@echelonvalettraining.com